The Telecommunications & Digital Government Regulatory Authority (TDRA) announced that the UAE has achieved outstanding results in a number of indicators related to government and digital services as per the United Nations E-Government Survey 2024.
The survey focuses on the role of governments in accelerating digital transformation and artificial intelligence for sustainable development, and providing services that enhance the quality of life of community members.
The report announced by the United Nations Department of Economic and Social Affairs (UN-DESA) indicated that the UAE ranks first globally in the Telecommunication Infrastructure Index (TII), with a full score of 100%.
The report also indicates that the UAE advanced 34 points in the Human Capital Index (HCI), moving from 44th to 10th place, and getting placed first in Asia and the Arab world in this index.
This result reflects the considerable efforts made towards national competencies in the UAE, and provide them with the necessary skills to navigate the era of accelerated digital transformation and technological shifts.
The report pointed out that the UAE belongs to the top-rated countries in the E-Government Development Index (EGDI), which constitutes the general framework for a set of criteria.
The UAE achieved a score of 95%, and advanced two places from what it had achieved in the previous assessment in 2022; thus, maintaining its position on the list of most developed countries in the world.
Among the results of the report are also the UAE's full score in the e-government literacy (EGL) index, and the world’s first full score in the content provisioning and institutional framework standards, which are two sub-indices of the Online Service Index (OSI).
The UN report highlights TDRA's efforts to enhance capabilities in digital transformation, and the focus on developing governance and public services by adopting several initiatives. One such initiative being the unified automated chat platform for government services, "U-Ask", which relies on generative artificial intelligence to ensure smooth access to e-government services.
Efforts also include the Federal Network (FedNet) initiative, which contributes to enhancing the digital efficiency through AI solutions, and the digital national identity initiative "UAE PASS", which is the first digital national identity for all citizens, residents and visitors, allowing users to access services of local and federal government entities, and other service providers.
The UAE also applies best standards and global practices to ensure consistency and accessibility across federal government websites.
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