Dubai Electricity and Water Authority (DEWA) ’s customers praised its smart and innovative programs, which help them raise the efficiency of their electricity and water consumption.
DEWA’s residential customers noted that ‘My Sustainable Living Program’ supports their efforts to reduce waste and their carbon footprint, and encourages positive competition as they compare their monthly consumption with similar highly efficient homes. This motivates them to make informed decisions based on updated data, and to take positive steps towards adopting a sustainable lifestyle.
DEWA uses Artificial Intelligence (AI) and behavioural sciences in ‘My Sustainable Living Program’ to study and analyse customers’ behaviour. The program includes four main features, including a dashboard through which consumption comparisons are displayed with similar high-efficiency homes; a monthly report on consumption volume and patterns for customers to survey and make accurate comparisons; and tips to reduce waste and over-consumption.
DEWA provides the program through its website and smart app on iOS, Android, Huawei and Apple watches. Customers can use the many benefits and technical features of ‘My Sustainable Living Program’. This is by logging into their DEWA accounts on the website or smart app, and updating their consumption patterns. DEWA interacts with its users through its website, smart app, email and text messages.
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